Privacy Policy.

01Your Privacy Matters

At NAPPUCCINO, we take the protection of your personal information very seriously. This Privacy Policy explains exactly how we collect, use, store and safeguard your data when you visit our website, use our NAPPUCCI App, join our membership scheme or enter our competitions.

By providing us with your personal information, you confirm your acceptance of this policy and agree that we may collect, hold, use and disclose your personal data as described within it.

02What Information Do We Collect?

"Personal information" means any information that identifies you or could reasonably be used to identify you. This may include:

• Your full name
• Contact details — email address, phone number and residential address
• Date of birth
• Purchase history and payment transaction details
• NAPPUCCI Club membership details — account ID, points balance and barcode
• Device information, IP address and usage data from our website and App
• Any communications or feedback you send us

We only collect what is reasonably necessary. We do not gather more information than we need to provide you with our best possible service and experience.

03Why We Collect & Use Your Information

We collect and use your personal information only for legitimate business purposes, including:

• Processing and delivering your orders and purchases
• Managing your NAPPUCCI Club Membership, points balance and rewards
• Processing and administering competition entries — including the CATNAP game competition
• Verifying your identity and eligibility, particularly for prize claims
• Responding to your enquiries, feedback and support requests
• Sending you service-related communications (you can opt out of marketing emails at any time)
• Improving our website, products, App and overall customer experience
• Complying with our legal and regulatory obligations

We will never use your data for automated decision-making or profiling without your explicit consent.

04How We Protect Your Information

NAPPUCCINO Grp Ltd takes appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures include encryption, secure servers and limited access to personal data on a need-to-know basis.

Please remember that no method of transmission over the internet is completely secure. While we do our utmost to protect your data, we cannot guarantee absolute security of information transmitted online — any transmission is at your own risk. You play a vital role too: please keep your account login details and password confidential and do not share your account with anyone else.

05Who We Share Your Information With

We treat your personal information with care. We may share it only with:

• Service providers who assist us in operating our business — such as payment processors, IT support, email delivery and hosting providers — all bound by strict data protection obligations
• Law enforcement or regulatory bodies — only when legally required to do so
• Professional advisors such as our accountants, lawyers and auditors — where necessary for our business operations

We do not sell, trade or rent your personal information to third parties for marketing purposes.

06How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including running your membership account, processing competitions, managing orders, and complying with legal, accounting or reporting requirements.

When your data is no longer needed, we will securely delete, destroy or de-identify it from our systems. If your membership remains inactive for 18 consecutive months, we will cancel your account and remove your personal details — except where legal obligations require us to retain certain records.

07Your Rights & Choices

Under applicable data protection laws (including the UK GDPR), you have several important rights:

• Right to access: You can request a copy of the personal information we hold about you
• Right to correction: If any details we hold are inaccurate or incomplete, you may ask us to update them
• Right to erasure: You can request deletion of your personal information — we will comply unless we have a legitimate legal reason to retain it
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request your data in a machine-readable format where applicable
• Right to object: You can object to our processing of your personal data at any time, including for marketing purposes
• Right to withdraw consent: Where you have given consent for a specific use of your data, you may withdraw that consent at any time

To exercise any of these rights, simply contact us using the details at the bottom of this policy. We will respond to valid requests within one calendar month.

08Cookies & Online Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and personalise content. You can manage your cookie preferences through your browser settings or via the cookie banner on our website. Strictly necessary cookies remain enabled to ensure our website functions correctly.

09Third-Party Links

Our website may contain links to external websites or third-party services that are not operated by NAPPUCCINO. We have no control over the content, privacy policies or practices of these sites and cannot be responsible for their protection of your personal information. We encourage you to review the privacy policy of every site you visit.

10Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to remove that information promptly. For competitions involving participants under 18, we require parental or guardian consent — as outlined in our Terms & Conditions.

11Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices, legal requirements or business operations. Any updates will be published on this page with a revised "Last Updated" date. Significant changes will be communicated through our website or App where appropriate. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12Governing Law & Complaints

This Privacy Policy is governed by the laws of England and Wales. If you have concerns about how we process your personal data, please contact us in the first instance at the address below. You also have the right to lodge a complaint with the relevant supervisory authority — in the UK, this is the Information Commissioner's Office (ICO).

13Contact Us

If you have any questions, comments or requests regarding this Privacy Policy or how we handle your personal information, please get in touch: via the following email: info@nappuccinocoffee.com